BLACK DOOR

COACHING

At Black Door Coaching, discretion and confidentiality are paramount. This Privacy Policy outlines how we collect, process, and protect your personal information in accordance with UK GDPR and The Data Protection Act 2018.

1. WHO ARE WE

Black Door Coaching offers a private, bespoke coaching service for high-level professionals. This service is confidential, discreet, and by invitation or application only.

2. WHO CAN USE THIS WEBSITE

Black Door Coaching’s website and services are not to be used by individuals under 18 years old. If you are under 18, do not provide any personal data or use this site.

3. WHEN WE COLLECT YOUR DATA

We may collect personal data when:
- You visit www.blackdoorcoaching.com and submit an enquiry.
- You email us directly.
- You engage with us through other forms of communication (e.g., phone or messaging).

- You apply for coaching via the private access page.
- You book a session.

4. WHAT DATA WE COLLECT

We only collect information that is necessary to provide our coaching services. This may include:

- Your name or alias (if provided).

- Your contact details (email address and, only if necessary, phone number).

- Information shared during the application process.

- Details required for session scheduling and payment/invoicing.

- Information gathered through cookies when visiting the website.

We do not collect sensitive personal data unless explicitly relevant to coaching and provided voluntarily by you.

5. HOW WE USE YOUR DATA

Your information is used solely for:
- Responding to enquiries and managing applications.
- Facilitating coaching sessions.
- Ensuring smooth service delivery, including scheduling and payment/invoicing.

- Maintaining confidentiality and security.
- Fulfilling any legal or regulatory obligations.

We do not use your personal data for marketing purposes, nor do we sell or share your information with third parties unless legally required.

6. DATA SECURITY

Your data is stored securely and protected against unauthorised access, disclosure, or loss. Security measures include:

- Encrypted and password-protected storage of electronic records.
- Strict access controls ensuring only authorised personnel handle data.

- Secure deletion of personal information when no longer required.

7. HOW LONG WE RETAIN YOUR DATA

- If you engage in coaching, we retain your records for up to 6 years for tax and legal compliance.

- If you apply for coaching but do not proceed, we retain your data for 12 months before deletion.

- Any personal notes related to coaching sessions are deleted once they are no longer relevant.

After the retention period, data is securely deleted or anonymised.

8. YOUR RIGHTS

Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections if your data is inaccurate or incomplete.
- Request the deletion of your data (subject to legal retention requirements). - Object to or restrict processing in certain circumstances.

For any data-related requests, contact: contact@blackdoorcoaching.com

9. COOKIES & WEBSITE TRACKING

This website may use cookies to enhance functionality and track usage patterns. By using this site, you agree to the use of cookies. You can manage your cookie preferences through your browser settings.

10. THIRD-PARTY LINKS

This website may contain links to third-party sites. Black Door Coaching is not responsible for their privacy practices and encourages you to review their policies before sharing personal information.

11. UPDATES TO THIS POLICY

This Privacy Policy may be updated periodically. Please review this page to stay informed of any changes.

12. CONTACT INFORMATION

For privacy enquiries or to exercise your rights, contact: contact@blackdoorcoaching.com

Last Updated: 24th May 2024

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